Shipping policy
Last updated: November 3, 2026
Where we ship
Lightoras ships to addresses within the contiguous United States only. We do not currently ship to Alaska, Hawaii, Puerto Rico, or international destinations. Orders placed with a shipping address outside the contiguous United States will be canceled and refunded.
Processing time
Orders are processed within 1–2 business days. Business days are Monday through Friday, excluding federal holidays. If you place an order on Friday afternoon, processing begins the following Monday. You will receive a confirmation email when your order is placed and a separate email with tracking information once the package leaves our facility.
Delivery time
Once shipped, delivery typically takes 3–5 business days within the contiguous United States. This estimate is based on our carriers’ standard service levels and is not a guarantee. Weather, carrier delays, and peak season volume can extend delivery beyond this window. We ask for your patience if a package takes an extra day or two.
Shipping cost
Shipping is free on all orders. There is no minimum purchase requirement and no handling fee added at checkout.
Carriers
We use a rotating selection of logistics carriers depending on package size, destination, and current carrier performance. The carrier assigned to your order will be listed in your shipment confirmation email. If you need to know which carrier is handling your package before ordering, contact us and we will tell you what we are currently using for your region.
Tracking
Tracking information is emailed to you as soon as the carrier scans the package into their system. Please allow up to 24 hours after receiving the tracking number for tracking status to update. If tracking has not updated within 48 hours of shipment, contact us and we will look into it.
Missing or delayed packages
If tracking shows delivery but you have not received the package, check with neighbors and your building’s mail area first. If the package is still missing, contact us within 7 days of the marked delivery date. If tracking shows no movement for more than 5 business days, contact us and we will initiate a carrier trace. We cannot guarantee replacement for packages confirmed delivered by the carrier to the address you provided, but we will work with you on a case-by-case basis.
Incorrect addresses
Please verify your shipping address before completing checkout. If you notice an error, email us immediately at info@lightoras.com. If the order has not yet shipped, we can correct the address. If it has already shipped, we cannot redirect it. Packages returned to us due to an incorrect address will be refunded minus any carrier return fee, which we will disclose before processing the refund.