Refund policy

Last updated: November 3, 2026

The 30-day window

You may return any Lightoras product within 30 days from the date you receive it. This is 30 calendar days, not business days. The reason does not matter. If you opened the box, assembled the product, and decided it does not work in your space, that is a valid return. You do not need to justify your decision or explain why you changed your mind.

The only condition is that the product must be returned in a condition that allows us to inspect it. This does not mean it must be in unopened packaging. It means you should not return a product that has been physically damaged through misuse after delivery, or a product that is missing major components because they were discarded. Normal inspection and assembly are fine. If you are unsure whether your situation qualifies, email us and ask before shipping the return.

Return shipping is free

We provide a prepaid return label for all returns. There is no restocking fee, no return shipping deduction, and no “handling charge” subtracted from your refund. The amount you paid is the amount you get back.

How to start a return

Email info@lightoras.com with the subject line “Return Request.” Include the following:

  • Your order number

  • The email address used to place the order

  • A brief note about which item you are returning

  • Photos of the product if the return is due to damage or a defect

We will reply with a prepaid return label and the return address. Please do not ship the product back before receiving our reply, as we cannot guarantee processing for returns sent without a label we issued.

Return address

Returns must be sent to:

Lightoras Returns
525 S Greenwood Ave
Easton, Pennsylvania 18045
United States

This is the same address listed on our Contact page. Do not send returns to any other address, even if a carrier or third-party service suggests otherwise.

Refund processing timeline

Once your return arrives at our facility, we inspect it and process the refund within 1–2 business days. “Process” means we approve the refund and initiate it back to your original payment method. You will receive an email confirming the refund amount and the date it was initiated.

After we initiate the refund, your bank or payment provider needs additional time to post the funds to your account. This typically takes 7–10 business days, though some banks are faster and a few are slower. We cannot control this timeline, and we cannot expedite it. If 10 business days have passed since you received our refund confirmation and the funds are not visible, contact your bank first, then email us and we will provide the transaction reference number.

Refund method

Refunds are returned to the original payment method only. We cannot issue refunds to a different card, a different PayPal account, or as store credit unless you specifically request store credit and we agree in writing.

Damaged or defective items

If your product arrived damaged or has a manufacturing defect, email us within 7 days of delivery with photos. We will arrange a replacement or a full refund, and you will not be responsible for return shipping. We may ask you to return the damaged item, but we will cover that cost.

Late or missing refunds

If you have received our refund confirmation email but do not see the funds after 10 business days, check your bank account again, then contact your credit card company or PayPal. Refunds can take time to post on their end. If you have done this and still have no record of the refund, email us with your order number and we will investigate.